Returns And Refunds
Returns Eligibility
Returns are accepted within 30 days of purchase, strictly under the following conditions:
The item is damaged upon delivery, or
The item is defective, misprinted, or incorrect
Returns will not be accepted for:
Change of mind
Incorrect size selection
Incorrect product selection by the customer
Normal wear and tear
Minor variations in colour or print alignment
Condition of Returns
To be eligible for a return:
Items must be unused, unworn, and unwashed
Items must be in their original condition
All original packaging, tags, and accessories must be included
Returns that do not meet these conditions may be refused.
Reporting an Issue
Any issues must be reported within 72 hours of delivery.
Failure to report within this timeframe may result in the return being declined.
Proof Requirement
To process a return, customers must provide:
Proof of purchase (order confirmation or receipt)
Clear photographic or video evidence of the damage, defect, or misprint
Additional evidence may be requested if necessary.
Returns Process
To initiate a return:
Contact us at contact@shotbyads.com
Provide your order number and supporting evidence
Wait for confirmation and return instructions
Returns sent without prior approval will not be accepted.
Refunds
Refunds are issued only after the returned item has been received and inspected
Approved refunds will be processed to the original payment method
Please allow 5–10 business days for processing
Refunds may be refused if the item does not meet return conditions.
Replacements
Where applicable, a replacement item may be offered instead of a refund
Replacements are provided at no additional cost if the issue is confirmed
If a replacement is unavailable, a refund will be issued
Shipping Costs
Return shipping costs are covered by us if the item is damaged, defective, or incorrect
Shipping costs will not be reimbursed without prior approval
Non-Returnable Items
The following items are non-returnable unless faulty:
Custom or made-to-order items
Clearance or final sale items
Product Care & Use
We are not responsible for damage caused by:
Improper use
Incorrect washing or care
General wear and tear over time
All care instructions provided must be followed.
Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products, except where required by law.
In all cases, liability is limited to the purchase price of the item.
Your Rights
Nothing in this policy affects your statutory rights under applicable law.
Contact
For all returns and refund enquiries:
Email: contact@shotbyads.com
Business Name: SBA Automotive